Step-by-Step Guide

Below is a comprehensive, step-by-step guide to navigating the new EP 311 Web App — your go-to tool for submitting service requests and reporting issues directly to the City of El Paso. Whether you're dealing with potholes, graffiti, waste management concerns, or other non-emergency issues, this guide will walk you through how to efficiently use the application to ensure your voice is heard and problems are addressed promptly.

If you do not want to create an account, you can still report anonymously by clicking "Submit Anonymously" on the login page.

Create a New Account

1. Access the web app at ep311.elpasotexas.gov and click on “Sign Up Now” to create a new account
2. Add your email address to the corresponding box and click “Send Verification Code”
3. A new box will pop up asking for the verification code sent to your email.
4. Click on “Verify Code”
5. Fill out the remaining boxes and click on “Create”
6. Continue to the next page for request submission

Create a New Account

ep311 Dashboard Homepage

Main Homepage

After you’ve created an account, you will be redirected to our homepage. Here you will be able to:

a) Create a new service request

b) View your submitted service requests

c) View all submitted service requests on the system

d) View your account information

e) Check for any app-related messages or log out

Continue to create a “New Request” for the next step.

Create a New Service Request

To create a new service request, you will either type what you are looking for in the search box or you can scroll down to find the request category you are looking for.

For example: We will create a service request for Overgrown Grass and Weeds by selecting the first box in the Code Enforcement section:

service request search box

We will now search the map for the location of our service request. You can either:

• select a point on the map or,

• search for an address using the search box at the top right corner of the map.

Select a Location of Request

After submission, your request will now show on the homepage in My Open Requests. You can find the status of your request in the yellow box as submitted. This status will change based on the process of your request.

Create a Request Mobile View

No Account? No Problem!

You can report anonymously. Click on the “Submit Anonymously” link below the Sign in box.

ep311 Report Anonymously