Planning & Inspections

One-Stop Shop

The City of El Paso’s One Stop Shop is designed to better serve the public with their licensing and permitting needs by consolidating land development, licensing, and permitting assistance into a single location.

The One Stop Shop is the primary intake point for land development, building permits, and most business licenses. It also serves as a primary payment location for all building and over-the-counter construction permits, as well as most other City applications and licenses.

Representatives from the Planning and Inspection Department, as well as other City departments involved in the development and licensing process, are available at our information counters to answer questions and offer guidance and assistance during the design, review, and inspection phases of the development process.

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Before You Arrive, Check the Wait Times

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Get in Line Before You Arrive

Last Updated:

Contact

811 Texas Ave. El Paso, Texas 79901
(915) 212-0104
OSSHelp@elpasotexas.gov
Fax: (915) 212-0105

Hours of Operation

Call Center Hours:
Mon - Thur 7:00 a.m. - 5:00 p.m.
Fri 7:00 a.m. - 11:00 a.m.

Lobby Hours:
Mon - Thur 8:00 a.m. - 5:00 p.m.
Fri 8:00 a.m. - 11:00 a.m.

51K

Performed Inspections

697

Commercial Permits Issued

1.3K

Residential Permits Issued

55K

Phone & Walk-in Customers Served at our One-Stop Shop

Interactive Maps

Zoning Map - The Zoning Map is used to search for zoning, municipality limits, MTP, and others.
Infill Map - Use to see if your property is within the Infill Development Area.
Economic Development Map - The Economic Development Map is used to search for incentive areas and other economic development-related overlays.
Flood Zone Map - Search for flood zones around the city.
Preliminary Flood Zone Map - Search the 2020 preliminary flood zones.
New Construction - See what is being built around the city. (Click on the dots for more information)
Developments In Process - Search for zoning and subdivisions in process around the city (these are developments that are going through the approval process).
Historic Zones - Search here to see if your property is designated historic.
Telecommunication Facilities in City ROW - Search for these sites, labeled by status (issued, expired, pending, or canceled)
Subdivision Search - Subdivision and parcel information.
Neighborhood Associations - Organized groups of residents who work together to improve and maintain quality of life.

Questions

When do I need a permit? A permit is required to construct, enlarge, alter, repair, move, demolish or change the occupancy of a building or structure within the City of El Paso's jurisdiction. View a full list of details here.
How do I submit plans? Utilize the bins provided outside the One-Stop Shop located at 811 Texas Ave. (Please do not leave cash or checks in bins outside the One-Stop Shop.)
How do I submit plans electronically? Visit the Citizen Access Portal.
How can I pay online? Visit the Citizen Access Portal.
Where do I pick up plans? Send an email to planpickup@elpasotexas.gov or call the One-Stop Shop at (915) 212-0104.
How do I renew licenses or permits? Email osshelp@elpasotexas.gov or call the One-Stop Shop at (915) 212-0104.

For all other questions: Please call (915) 212-0104 or send an email to osshelp@elpasotexas.gov.