Section 504, prohibits employment discrimination on the basis of disability in any program or activity which receives Federal financial assistance, including employment, transportation, public accommodations, communications, and access to state and local government programs and services. Discrimination is prohibited in all aspects of employment against persons with disabilities who, with or without reasonable accommodation, can perform the essential functions of the job.

If you believe you have been discriminated against on the basis of disability under ADA or a program of the City of El Paso which receives Federal financial assistance under Section 504 of the Rehabilitation Act of 1973, file a complaint using the inquiry process.

Submit an ADA Compliance Issue

Please only use this form to submit ADA-related issues. All other issues must be reported by calling 311 »

Alternatives

The above procedures in no way exclude individuals from filing a complaint with the Office of Civil Rights and/or the United States Department of Justice.

You can file an Americans with Disabilities Act complaint alleging disability discrimination against a State or local government or a public accommodation (including, for example, a restaurant, doctor's office, retail store, hotel, etc.) online, by mail, or fax.

To file an ADA complaint under ADA or Section 504 of the Rehabilitation Act of 1973:

• electronically: http://www.ada.gov/complaint/
• by Fax: (202) 307-1197
• by mail:
  US Department of Justice
  950 Pennsylvania Avenue, NW
  Civil Rights Division
  Disability Rights Section - 1425 NYAV
  Washington, D.C. 20530

Complaint/Inquiry Process

1. File a Complaint/Inquiry 

Anyone who requires a public accommodation or a modification of policies or procedures to participate in a program, service, or activity may contact the department offering the service directly or the ADA coordinator following one of the methods below:

• Fill and submit the Complaint/Inquiry form. 
• Write an email to the ADA Coordinator chavezmx3@elpasotexas.gov or send a written complaint to ATTN: ADA Coordinator, City 3 Building- 801 Texas Ave. 3rd floor, El Paso, TX 79901.
• Use the EP311 mobile app to submit a complaint. Using the same app, the complainant can follow up on the progress of the investigation.
  Note: This same process works when filing an accessibility issue. (Examples: Missing sidewalk, curb ramp or audio signal light or a facility or entity not being ADA compliant)

2. After You File a Complaint

If a complaint relates to discrimination on the basis of your disability, this process will trigger an in-depth investigation that will involve the following steps:

• Receipt of the complaint is acknowledged and a timeline is provided for research and investigation.
• The investigator may elicit the facts surrounding the complaint, witnesses, and the complainant’s suggested resolution to the complaint.
• Once the research has been completed, the complainant is informed of the findings. If a problem is identified, it will be accompanied by a remedial plan. If the research resulted in no violations found, the complainant will be given the opportunity to discuss the matter further or provide additional information that will aid in determining the issue. The City will work earnestly and in good faith until a resolution has been reached.
• If the response is not satisfactory to the complainant, the complainant may appeal the decision.
• After a decision in the case has been decided, progress is monitored until compliance has been attained.
• Further investigation to maintain compliance may occur.

Note: Confidentiality is of the utmost importance. Everyone involved in an investigation has a privacy interest that must be protected.

The City of El Paso will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services, and activities.