Office of Accessibility & ADA

File an ADA Compliance Issue/Inquiry

Section 504, prohibits employment discrimination on the basis of disability in any program or activity which receives Federal financial assistance, including employment, transportation, public accommodations, communications, and access to state and local government programs and services. Discrimination is prohibited in all aspects of employment against persons with disabilities who, with or without reasonable accommodation, can perform the essential functions of the job.

If you believe you have been discriminated against on the basis of disability under ADA or a program of the City of El Paso which receives Federal financial assistance under Section 504 of the Rehabilitation Act of 1973, file a complaint using the inquiry process.


Submit an ADA Compliance Issue

Please only use this form to submit ADA-related issues. All other issues must be reported by calling 311 »



The above procedures in no way exclude individuals from filing a complaint with the Office of Civil Rights and/or the United States Department of Justice.

You can file an Americans with Disabilities Act complaint alleging disability discrimination against a State or local government or a public accommodation (including, for example, a restaurant, doctor's office, retail store, hotel, etc.) online, by mail, or fax.

To file an ADA complaint under ADA or Section 504 of the Rehabilitation Act of 1973:


Complaint/Inquiry Process

1. File a Complaint/Inquiry 

Anyone who requires a public accommodation or a modification of policies or procedures to participate in a program, service, or activity may contact the department offering the service directly or the ADA coordinator following one of the methods below:

2. After You File a Complaint

If a complaint relates to discrimination on the basis of your disability, this process will trigger an in-depth investigation that will involve the following steps:

Note: Confidentiality is of the utmost importance. Everyone involved in an investigation has a privacy interest that must be protected.

The City of El Paso will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services, and activities.