Services & FAQs

Tax Office Customer Survey

Let us know how we are doing by answering our survey online, we value your feedback.

Information & Forms

Pay your taxes and see your balance: El Paso Property Tax Search.
View Delinquent Tax Roll (DTR) Information, or download the Delinquent Tax Roll Request Form.
If you are a military property owner and you want to request a waiver of delinquent fees review and submit the Request for Waiver Form.
If you are bidding on a Tax Sale you can complete and submit a Request For Written Statement Form to determine if you owe delinquent property taxes on any of your properties.
If you want to view all tax sale properties, this interactive website will display them
You may submit your completed forms at [email protected]

Taxing Entities & Rates

El Paso Central Appraisal District Services

EPCAD is responsible for appraising all real and business personal property within El Paso County, visit the El Paso Central Appraisal District website to get:

Appraisal values
Change information
Get applications for exemptions
Details about Rendering a Mobile Home
Other property tax inquires

EPCAD can also be contacted by phone at (915) 780-2131.

Refunds

You can check if you are due for a refund if you have overpaid your tax property payments among other related actions:

Check if you are Due a Refund
Application for a Tax Refund: This application is for you to apply for a tax refund if you are due one
Re-Issue/Stop Payment Request Form: You can Re-issue or stop payment by submitting this form
Application for Transfer of Tax Payment: This application is for you to transfer payment from one property to another
You may submit your completed refund/transfer forms at [email protected]

For more details regarding refunds, tax certificates, mobile home services, penalties, and more refer to the FAQ section.

Tax Office Closures

The City's Tax Office is closed in observance of the following holidays:

New Year’s Day (First day of January)
Martin Luther King Day (Third Monday in January)
Cesar Chavez Day (March 31)
Memorial Day (Last Monday in May)
Juneteenth (June 19)
Independence Day (July 4)
Labor Day (First Monday in September)
Veterans Day (November 11)
Thanksgiving Day (Fourth Thursday in November)
Day After Thanksgiving (Friday following the fourth Thursday in November)
Christmas Day (December 25)

Note: If an observed holiday falls on a Saturday, the preceding business day is recognized. If an observed holiday falls on a Sunday, the following business day is recognized.

FAQs

What is my balance?

You may find this by using the property tax balance search and searching using your name or other credentials.

How do I pay my taxes?

Please go to the Paying Your Taxes page for more information. There are many different ways to pay.

What is the appraised value/legal description?

Please contact the El Paso Central Appraisal District at (915) 780-2131 or www.epcad.org.

Am I getting all my exemptions?

You may verify your current exemption status by using the property tax balance search for your property. You can contact the El Paso Central Appraisal District at (915) 780-2131 or at www.epcad.org for additional exemption information.

How do I update property ownership, change of mailing address, etc.?

Please contact the El Paso Central Appraisal District (EPCAD) at (915) 780-2131 or www.epcad.org.

Where are you sending the bills?

Tax bills are sent to the property owner unless the bill is requested by a tax agent or a mortgage company.

What is the amount of the last payment received and by whom?

You may find this by using a property tax balance search for your property.

After making my $XX payment, why is there still a balance of $XX?

Penalties and interest continue to accrue monthly as long as the account remains delinquent.

Why are my taxes so high?

Property taxes are determined by three factors:

The appraised value of the property
The tax rates adopted by the various units that levy tax
Exemptions, if any

Am I due a refund?

You can check if you are due a refund by searching here: Are You Due a Refund?

How do I apply for a refund?

In the Refunds section above you can fill and submit an Application for a Tax Refund.

What kind of payment arrangements can I make?

Payment plans and how delinquent fees are charged can be found on our landing page. All payment options and arrangements can be found on our Pay Your Taxes page.

Can penalties be waived?

State law only allows the waiving of penalties and interest in very limited circumstances. See Texas Property Tax Code 33.01 and 33.011 for more information.

How do I get a tax certificate?

There are 3 types of tax certificates:

The 18-month certificate for mobile homes
The tax certificate for all other properties
The certificate of eligibility for bidders at property tax sales.

To obtain a certificate:

All taxes due must be paid (including escrow payment for the current year for mobile home accounts)
Must provide a 15-digit geo number
Pay the $10 tax certificate fee
Mobile homes must provide serial or label numbers.

Certificates may be obtained at:

City of El Paso Tax Office
221 N. Kansas Ste. 300 (Corner of Kansas and Mills, Wells Fargo Plaza, 3rd floor)

How do I request a Tax Certificate online?

Go to the property tax balance search
Enter Fees in the search box
Click on Search
Click on 95
Click on Pay Now
Select Payment Method (Pay by E-check Now or Pay by Credit/Debit Card Now – disregard the account balance that is posted on the screen)
Select Pay a different amount – enter $10.00, Next (or amount total, $10.00 per certificate)
Follow the payment screens to submit payment
Upon completion of payment, send an email to [email protected] and include the following information:

Prop Id(s) for requested Tax Certificate(s)
Name and address of who the Tax Certificate(s) will be “Issued To”
Mailing address for the original Tax Certificate(s)
Screenshot of Payment Confirmation

Once the payment has been posted, usually within one business day, the Tax Certificate(s) will be emailed directly to the requestor and the original(s) sent via USPS to the requested mailing address.