911 Center/Emergency Communication Center: 6055 Threadgill Ave., Suite A107 El Paso, TX 79924
The El Paso County Enhanced 911 System is a cooperative effort of the El Paso County 911 District, City of El Paso, and County of El Paso. The 911 Call-Takers, El Paso Fire Department Call-Takers/Dispatchers, El Paso County Sheriff call takers, and El Paso Police Department Dispatchers are located in this facility. The purpose of the El Paso Fire Department Communications Division is to receive emergency calls, determine the appropriate response of emergency resources, dispatch resources, and provide updated information to the responding resources. The El Paso County 911 District provides the 911 Center telephone switching equipment, software, Computer Aided Dispatch (CAD) hardware, and assists in funding other associated projects. The City of El Paso and the County of El Paso provide the staffing for the 911 Center and all radio equipment and some software.
As soon as you dial 9-1-1:
If the call is for a Fire or Medical Emergency in the City or County your call is transferred to the El Paso Fire Department.
As stated, when the Fire Department Call-taker is asking all those questions, a Fire Dispatcher is busy getting you the help you need. When the address has been verified and the call prioritized by the Fire Call-taker, the Dispatcher uses the CAD computer to recommend the closest unit(s) according to the AVL system, for that call type. They immediately tone out over a radio frequency to the Fire Stations and the units that are available by radio in the field. The Dispatch is given and repeated by giving the Fire Unit numbers, address, call type, and radio channel the incident is assigned to. When the units respond on the assigned radio channel, a separate Dispatcher monitors the reports and documents all communications regarding the incident.
A separate Police Department Dispatcher views the CAD card and will determine the appropriate response to the incident. If the call is for law enforcement for the County of El Paso, the call will be transferred to the El Paso County Sheriff's Office.